Frequently Asked Questions

What are the office hours for Ayva at Oaklawn? Monday–Friday 9 AM–6 PM. Saturday and Sunday closed. How can I contact management or staff? Management and staff can be contacted by visiting the leasing office, calling the office phone number, or sending an email. Please refer to the community website or resident portal for the most up-to-date contact information. Is there an after-hours contact number for urgent concerns? Yes, 24-hour emergency maintenance is available. Life-threatening emergencies should be directed to 911. Other emergency maintenance issues will be addressed within 24 hours if classified as urgent. For assistance, please contact the leasing office or submit a request through the resident portal. What are the community rules and policies? Community rules and policies are outlined in your lease agreement and posted throughout the community. Are there quiet hours in the community? Yes, quiet hours start at 10 PM and end at 8 AM. Are there smoke-free policies? Yes, our community is smoke-free. Are there any restrictions on holiday decorations? No restrictions. Please keep your patio clear of items outside of patio furniture. What is the policy regarding renter's insurance? Renter's insurance is not required, but it is recommended. What is the policy for early lease termination? Please contact the leasing office for details. Can I transfer units if my needs change? Unit transfers may be available depending on availability. Residents must be in good standing with no outstanding balances to qualify. A unit transfer fee will also apply. Please contact the leasing office for current availability and eligibility details. Are there any planned community improvements or renovations? The community has already been upgraded. How can I provide feedback or suggestions to the management team? We welcome all feedback and suggestions. Residents may share comments directly with the leasing office in person, by phone, or via email. Our team is always happy to assist and ensure resident concerns are heard. Are there any preferred local businesses or resident discounts? Not at this time. What types of floor plans are available at Ayva at Oaklawn? We offer one-, two-, and three-bedroom floor plans. What appliances are included in each apartment? Each apartment includes a refrigerator, stove, microwave, and dishwasher. Are there ceiling fans installed? Yes. What type of flooring is installed? Wood-plank vinyl flooring. What type of window coverings are provided? Yes, 2-inch wooden blinds are provided. Are there storage closets or spaces within the apartment? Storage closets and in-unit storage spaces vary by floor plan and apartment home. Additional details can be found on the floor plans page of the community website. Are there energy-saving features? No. Are apartments pre-wired for certain services? Apartments are pre-wired for cable and internet. Can I paint or make alterations to my apartment? No. Are there smart home features or upgraded finishes available? Yes, upgraded finishes are available. How much is rent for a one/two/three-bedroom apartment? Pricing and availability change frequently. Please contact the leasing office or visit our website for the most up-to-date information. Are utilities included in the rent? Yes, utilities are included in rent at Ayva at Oaklawn. Are water bills allocated to residents? No, water is included in rent at Ayva at Oaklawn. What electric providers are available? Electric service is included in rent at Ayva at Oaklawn. Does the community offer gas or electric connections? Electric. Is internet or cable included? No. Are there any internet or cable installation fees? No. What is the security deposit amount and when is it returned? Security deposits start at $150 and go up to $350 for a three-bedroom, depending on the floor plan. Deposit return is handled in accordance with the lease agreement and applicable Texas law. Are there additional fees (pet, parking, valet trash, etc.)? Please refer to the community website for current fees. Are there any move-in specials or discounts? Please refer to the community website for current specials. What is the standard lease term? 13 months. Do you offer short-term or month-to-month leases? Please contact the office for details. What is the process for renewing my lease? Lease renewal terms and notice requirements are outlined in your lease agreement. Residents will receive renewal options prior to their lease expiration and may be required to provide advance notice if they choose not to renew. Please contact the leasing office for specific renewal timelines and available options. What are the fees for lost or broken keys? $15 per key. Where is Ayva at Oaklawn located? Ayva at Oaklawn is located in the Cedar Springs area of Dallas. What major employers are nearby? Major nearby employers include the Kroger location and surrounding Cedar Springs/Oaklawn businesses. Is the community near hospitals, universities, or business districts? Yes, the community is near local dining and retail destinations including Maple & Motor and other Oak Lawn establishments. What school district is the property in? Dallas Independent School District (DISD). What nearby schools, parks, or recreational areas are there? Dallas ISD schools and the Katy Trail are nearby. Are there walking or jogging trails nearby? Yes, the Katy Trail and Reverchon Park are nearby. What grocery stores are close? Kroger and Rio Grande are nearby. Are there farmers markets or grocery delivery services nearby? Kroger is nearby and offers grocery delivery. What restaurants deliver to the community? DoorDash and Uber Eats deliver to the community. What local restaurants and entertainment options are nearby? A variety of local dining and nightlife options are available in the surrounding Oak Lawn area. Are there nearby hospitals or urgent care facilities? Yes, Urgent Care 24/7 is nearby. Are there ride-sharing or public transportation options nearby? Yes, public transit is available, and there is a bus stop nearby. What is the application process like? The application process is completed online. All applicants are subject to screening, which may include credit, background checks, and rental history. Application and administrative fees are required at the time of submission and are non-refundable. How do I apply for an apartment? Applications can be completed online through the community website or in person at the leasing office. All applicants are subject to standard screening requirements, and applicable application and administrative fees will apply. What documents are required? Required documentation typically includes a valid government-issued photo ID, proof of income, and any additional information needed to complete the screening process. Requirements may vary by applicant and screening results. What screening criteria are used? Screening criteria typically include a review of credit history, rental history, income verification, and background checks where permitted by law. Are background checks conducted? Yes, background checks are conducted as part of the standard application screening process, along with credit and rental history evaluations where applicable. Are prior evictions considered? Prior rental history, including evictions, may be reviewed as part of the application screening process. Are co-signers allowed? Co-signers may be accepted depending on community policies and applicant qualifications. Approval criteria and requirements vary. Please contact the leasing office for specific eligibility details. How long does the approval process take? Application approval times may vary depending on the volume of applications and the completion of required screenings. In most cases, approvals are typically processed within 24–72 business hours. Can I do a contactless move-in? No. What time can I pick up keys on move-in day? Keys can be picked up any time during office hours. To schedule a move-in during the weekend, please contact the office. Are there move-in or move-out procedures I should know about? Yes, all move-in and move-out procedures are outlined in your lease agreement. What types of pets are allowed? Dogs and cats are allowed. Are there breed restrictions? Yes, breed restrictions may apply. Restricted breeds commonly include (but are not limited to) Pit Bulls (American Pit Bull Terrier), Rottweilers, Doberman Pinschers, Chow Chows, Presa Canario, Akitas, wolf hybrids, and mixes of these breeds. Additional restrictions may apply by community or local ordinance. Please contact the leasing office for complete pet policy details. Is there a pet deposit or monthly pet rent? Please refer to the community website for current pet deposit and pet rent details. What are the pet fees? Pet fees can be found on the floor plans page of the community website, where all applicable fees are listed. Are there nearby parks or trails for pets? Yes, Reverchon Park and the Katy Trail are nearby. Is parking available on-site? Yes, on-site parking is available. Each leaseholder is typically provided one parking space at no additional cost. Additional details can be found on the floor plans page of the community website, where applicable fees are also listed. Is parking included in rent? Yes, parking is included in rent. How do I get an assigned parking spot? Parking is not assigned; it is first-come, first-served. Are there guest parking spaces? Yes. Guests must register to park, and fees apply. Where is guest parking located? Guest parking spaces are labeled with signs throughout the community. How do I register a guest's vehicle? Guest vehicles must be registered through VIP Parking. Do guest parking passes need renewal? Yes, guest parking passes must be renewed every 24 hours. Are there restrictions on guest parking duration? Guests may not park on-site for more than 5 days. Is the community bike-friendly? Yes, the community is bike-friendly. Are there electric vehicle charging stations? No on-site EV charging stations. EV chargers are available nearby. How do I register a work vehicle? Please contact the office to register a work vehicle. Is there an online resident portal? Yes, the resident portal is Loft Living. How do I submit a maintenance request? Residents can submit maintenance requests through the resident portal or by contacting the leasing office. Emergency maintenance is available after hours for urgent issues. What is the average response time? Same-day response in most cases. Is 24-hour emergency maintenance available? Yes, 24-hour emergency maintenance is available. Life-threatening emergencies should be directed to 911. Other emergency maintenance issues will be addressed within 24 hours if classified as urgent. For assistance, please contact the leasing office or submit a request through the resident portal. What days do pest control vendors come? Pest control services are performed every Friday upon request. Residents who would like their apartment serviced should contact the leasing office to be added to the service list. How do I report a noise complaint after hours? The community does not have a courtesy officer. For after-hours noise complaints, please contact the Dallas Police Department non-emergency line. What is the process for reporting lost or stolen items? Please contact the leasing office. Are fire extinguishers provided? Yes, fire extinguishers are located on the exterior of the buildings. Are there evacuation routes for my apartment? Yes, evacuation route signs are posted on-site. Are additional keys or remotes available? Yes. Please contact the office for details. Can I change my entry code or rekey my apartment? Yes. Please contact the office for details. Fees may apply. What amenities are available to be reserved? Amenity reservations are not currently offered. How many guests are allowed in amenity spaces? Two guests per apartment. Does the community host resident events? Yes! Can I bring friends or family to events? Yes!